Privacy Policy

Effective Date: October 22, 2026

1. Personal Information We Collect

The information we collect depends on how you interact with us and the services you request. Categories may include:

• Contact information: Name, telephone number, email address, mailing address, and preferred method of contact.
• Vehicle and repair information: Vehicle year, make, model, VIN when provided, photographs, damage descriptions, repair history relevant to your request, estimates, appointments, work orders, and related service records.
• Insurance and claim information: Insurance carrier, claim number, adjuster or claim contact details, and other information you choose to provide to help coordinate an estimate or repair.
• Transaction information: Services requested or provided, invoices, payment status, and transaction records. Payment-card information may be processed by a payment service provider rather than stored directly by us.
• Communications: Information in calls, emails, texts, website forms, and other correspondence, including any images or documents you submit.
• Website and device information: IP address, browser and device details, pages visited, referring pages, approximate location derived from IP address, interaction data, and cookie or similar technology identifiers where used.

Please do not submit Social Security numbers, complete payment-card numbers, or other unnecessary sensitive information through general website forms or ordinary email.

2. How We Collect Information

We may collect information directly when you request a quote, schedule or discuss a repair, submit photographs, contact our team, make a payment, or communicate with us in person, by phone, text, or email. We may also receive information from an insurance carrier, adjuster, authorized representative, parts or service partner, or another party involved in your requested repair, where appropriate.

Our website and authorized technology providers may collect certain device and usage information automatically through server logs, cookies, analytics, and related technologies.

3. How We Use Personal Information

• Respond to questions and requests for auto body repair quotes or estimates.
• Schedule appointments, inspect damage, prepare estimates, and provide collision repair, painting, paint correction, paint protection, glass, or related services.
• Communicate about repair status, scheduling, parts availability, estimates, invoices, and customer support.
• Coordinate with insurance carriers, adjusters, or other parties when necessary for a repair and appropriately authorized.
• Process payments, maintain records, and resolve billing or service questions.
• Operate, maintain, troubleshoot, and secure our website and business systems.
• Analyze website performance, measure marketing effectiveness, and improve our services.
• Send promotional communications where permitted by law and consistent with any required consent.
• Prevent fraud, protect rights and safety, respond to lawful requests, and comply with applicable legal obligations.

4. When We Share Information

We may disclose relevant information when reasonably necessary to fulfill a requested service or operate our business, including to:

• Insurance-related parties: Insurance companies, claims representatives, and adjusters involved in a repair or claim you ask us to assist with.
• Repair and operational partners: Parts suppliers, towing or transportation providers, subcontractors, and other service partners as necessary to perform requested work.
• Technology and payment providers: Website hosts, customer-management systems, communication providers, analytics services, security vendors, and payment processors that support our operations.
• Professional and legal parties: Accountants, attorneys, insurers, government authorities, or law enforcement when appropriate or legally required.
• Other parties at your direction: Persons or organizations you authorize us to contact or provide information to.

We do not authorize service providers to use mobile phone numbers collected for service communications for their own independent text-message marketing. We do not represent that every third-party advertising or analytics activity is exempt from privacy laws; where applicable, such activities are subject to the rights and choices described below.

5. Website Cookies, Analytics, and Advertising

Our website and authorized providers may use cookies, pixels, analytics tags, server logs, and similar technologies to support website functions, understand visits and interactions, measure advertising, and help protect against misuse. Some third parties may independently collect information through technologies they provide, subject to their own privacy policies.

You may manage or block cookies using your browser settings and any privacy controls made available on our website. Blocking some technologies may affect website features. If applicable law requires us to honor a particular privacy choice or browser-based opt-out signal, we will handle it in accordance with that law.

6. Calls, Text Messages, and Email

When you contact us or provide contact details, we may respond about your inquiry, estimate, repair, appointment, or other requested service by phone, email, or text. Marketing calls or texts, if offered, are subject to applicable consent requirements. Consent to receive marketing messages is not a condition of purchasing repair services.

If you receive automated text messages from us, you may reply STOP to request that those messages stop and HELP for assistance, where supported by the messaging program. Message and data rates may apply, and message frequency may vary. You may also call 305-777-9490 to request that marketing calls or texts stop. Marketing emails, if sent, may include an unsubscribe option.

Opting out of marketing does not necessarily prevent communications needed to respond to your active request, manage a repair, or provide legally required notices. We do not share mobile opt-in information with third parties or affiliates for their own marketing or promotional purposes; service providers may process such information solely to support authorized communications and operations.

7. Data Retention and Security

We retain information for as long as reasonably necessary for estimates, repair services, customer support, business records, dispute resolution, fraud prevention, and applicable legal, insurance, tax, and accounting requirements. Retention periods depend on the type of information and purpose for which it was collected.

We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No website, transmission, or storage method is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Requests

You may contact us to ask about personal information associated with you, request correction of inaccurate information, request deletion where available, or update communication preferences. Whether a request can be fulfilled depends on applicable law, our ability to verify the requester, and any legitimate retention obligations.

Depending on your state of residence and whether a particular privacy law applies to our activities, additional rights may be available, such as access, correction, deletion, or opting out of certain targeted advertising or data-sharing practices. Florida law may provide protections and remedies under applicable privacy and consumer-protection statutes; not every right listed under other states' comprehensive privacy laws applies to every Florida business.

To submit a request, call 305-777-9490. Provide your name, contact information, and a description of the request. We may ask for information reasonably necessary to verify your identity or authority. Please do not send sensitive identity or payment documents unless we specifically request them through an appropriate channel.

9. Children's Privacy

Our website and repair services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

10. Third-Party Websites and Services

Our website may link to or integrate third-party services, such as mapping, social media, insurance, payment, or communications tools. Those services may have separate privacy policies and practices. We are not responsible for the privacy or security practices of independently operated third-party websites.

11. Florida and Other Applicable Laws

Rubio Auto Body operates in Homestead, Florida. We handle personal information subject to applicable federal law and Florida law, including relevant consumer-protection, data-security, and breach-notification requirements. We will respond to legally valid requests and notices in accordance with the laws that apply to the information and circumstances involved.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, information practices, or legal requirements. The effective date above identifies the date of this version. When additional notice or consent is required by law, we will provide it.

13. Contact Rubio Auto Body